Career Opportunities > Customer Service Specialist

Department: Customer Service
Location: Roanoke, VA USA
Posted: 05/13/2009
Requisition Number: CSS-090513

2 openings
Full-time (exempt)

• Position is responsible for the customer service experience from the receipt of the customer order to the resolution of the cash receipts for the customer base assigned to them.
• The Customer Service Specialist provides a world class level of service and account management support to the North American Sales teams, facilitates a vendor/customer relationship, and provides direct support to the Customer.
• A primary focus is to efficiently and accurately manage order flow, while ensuring compliance with customer requirements and managing internal costs and efficiencies and the resolution of any deduction or dispute that arises from the order process.
• This support includes, but is not limited to, close proactive liason with various departments within North America to insure best in class service to all customers.

• •4 year College Degree.
• •1-3 years customer service experience.
• •Strong skills in major computer applications such as: Word and Excel.
• •Excellent customer service and communication skills, both verbal and written are a must.

• 4 year College Degree required.