Department: Customer Service
Location: Roanoke, VA USA
Posted: 2011-09-01
Requisition Number: 580-110712VCM

1 opening
Full-time (exempt)

Main Areas of Responsibility:

• Act as a liaison between the customer and Elizabeth Arden to facilitate and find opportunities to reduce or eliminate unplanned dilution of sales.
• Reconcile current customer requirements versus their previous requirements identifying changes within the account via written guidelines, electronic notifications, Internet, etc.
• Evaluate and identify any root causes that do not enable the customers to recognize our product, shipments or data correctly.
• Real-time communication with the customer to ensure that the most recent shipments are compliant.
• Ensure timely corrections are implemented before additional shipments transmit in the same manner.
• Establish time line for compliance of these issues; detail the action items and owners along with completion dates as agreed. Advise the customer of the expected dates to obtain extensions and charge back exemptions until such time.

Qualifications:

• College or University degree or a minimum of four years related experience and/or training; or equivalent combination of experience and education.
• Seasoned Vendor Compliance Manager that has mass retail experience.
• Minimum 4 years of experience.
• Must have full understanding of EDI, ASN, shipping and routing instructions in order to proactively communicate with all internal and external customers.
• Must possess detailed knowledge of JBA, R04, Showcase Query, Outlook, Word, Excel and Power Point.

Education:

• College or University degree or a minimum of four years related experience and/or training; or equivalent combination of experience and education.

Note:

• 15%

Closing Date: Closed on 2011-09-16

Contact:
E-mail: RoanokeCareers@ElizabethArden.com

DFW/EOE/AA